St Clair COVID-19 (Coronavirus) 1st July Update


Branch Update: Our Cadham practice is closed until further notice.

Please note, we can now offer additional services for our patients, while still adhering to COVID-19 social distancing rules. Any additional services we can offer will depend on a risk assessment which considers the safety of our clients and teams along with the welfare of your pet.

As a practice, we have been preparing for how we will work in the ‘new normal’. We will be providing the same high-quality services, with the same friendly, caring people, just delivered in a slightly different way.

Lead times for appointments may be a little longer than usual, therefore please bear with us at this time – we will do our best to make your appointment as smooth as possible.

Guidance for attending your appointment:

To keep everyone safe, we are currently not allowing clients into the building as part of routine visits. When you book an appointment, we will confirm the arrangement for when you arrive and will advise on how we’re maintaining social distancing.

We are taking payment via remote payment links in addition to the usual methods.

As of 20th July, a small number of clients may be able to enter the practice reception area, where visiting arrangements will include measures such as:

* Remaining 2m apart

* Advising that clients wear face coverings

* Asking that all clients use hand sanitiser if entering and leaving the practice

* Limiting entry to one client per pet

* Screens will be positioned at our reception desks and our teams will be wearing masks and visors.

We have made these changes as the health and wellbeing of our patients, clients and staff is our number-one priority.

Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet and if you have any questions, please do not hesitate to get in touch.